Night Auditor

Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work at the Hilton Garden Inn Denver South. This role involves front desk operation during the overnight shift, typically from 11pm to 7am.

Key Responsibilities:

• Register guests and make reservations
• Prepare daily reports and balance transactions
• Conduct security walks and initiate the End of Day process
• Complete the Night Audit checklist for computer procedures daily
• Balance the day's work, including miscellaneous revenue, telephone postings, and server and desk agent's paperwork
• Prepare and distribute the Daily Flash Report as needed
• Transfer the master or house accounts as necessary
• Run morning reports according to MCR and Brand procedures
• Complete any reports as requested by management in a timely manner

Additional Responsibilities:

• Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
• Maintain proper operation of the telephone switchboard
• Answer guest inquiries about hotel service, facilities, and hours of operation
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
• Assist with breakfast setup in select hotels
• Respond to guest requests in a timely and professional manner
• Maintain confidentiality and security of all guests and hotel information
• Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation

Requirements:

• Positive attitude and willingness to learn
• Ability to multi-task and be detail-oriented
• Ability to problem-solve and effectively deal with internal and external customers
• Basic English verbal and written communication skills
• Ability to work well in stressful, high-pressure situations
• Basic math skills
• Ability to obtain alcohol awareness certification as required by the State
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays
• Proficiency in Windows operating systems, Company-approved spreadsheets, and word processing
• Ability to communicate information and ideas clearly
• Desire to serve all guests

About MCR Hotels:

MCR Hotels is the 3rd-largest hotel owner-operator in the United States. Our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. We have a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels. We were named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and are a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners.

What We Offer:

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Advancement & Upward Mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)