Experience Specialist

2 days ago


New York, New York, United States ROCKET TAX Full time
Job DescriptionAs a key member of the Rocket Tax team, the Experience Specialist - Client Engagement will play a vital role in ensuring customer satisfaction and loyalty. This involves providing top-notch support, addressing concerns promptly, and offering tailored solutions to meet clients' needs.

Main Responsibilities:
  • Manage customer complaints and feedback
  • Offer personalized advice on product usage and benefits
  • Develop and maintain accurate customer records
  • Cultivate strong relationships through effective communication
Requirements:
  1. Proven track record in customer service or related field
  2. Excellent written and verbal communication skills
  3. Ability to work in a fast-paced environment
  4. Strong problem-solving and analytical skills
Benefits: As a valued member of our team, you can expect a competitive salary, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation. Estimated Salary: $50,000 - $60,000 per annum depending on location and experience.

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