Patient Experience Specialist

3 weeks ago


New York, New York, United States Apa Aesthetic Full time
Job Title: Patient Experience Specialist

Estimated Salary: $50,000 - $70,000 per year

About the Role

We are seeking a highly skilled and compassionate Patient Experience Specialist to join our team at Apa Aesthetic. As the primary point of contact for patients, you will be responsible for creating a welcoming and supportive environment that exceeds patient expectations.

Responsibilities
  • Patient Service: Serve as the first point of contact and concierge for patients as they arrive at our office, maintain a professional appearance, and remain engaged with patients.
  • Scheduling and Coordination: Schedule new patients and guide them through appointments, assist in tracking and monitoring patient activity throughout their entire experience journey, and collaborate with other front desk staff when needed.
  • Administrative Tasks: Ensure patient rooms are prepared, offer refreshments, and make note of comfort list preferences, and develop personal sales techniques to maximize patient conversion.
Requirements
  • Education and Certifications: High school diploma or equivalent required; customer service experience a plus.
  • Skills and Qualifications: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in dental software systems.


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