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Customer Service Coordinator

1 month ago


Concord, North Carolina, United States Penske Truck Leasing Full time
Job Summary

A Customer Service Coordinator at Penske is responsible for coordinating customer service activities, including scheduling preventative maintenance requests and coordinating outside repairs. The ideal candidate will have excellent communication skills and the ability to work independently.

Key Responsibilities
  • Develop daily and weekly workforce plans to maximize customer service and productivity
  • Communicate with customers regarding maintenance updates and schedule changes
  • Ensure all Penske Rental units are maintained and prepared for customers
  • Hold vendors accountable for quality and adherence to schedule for outside work
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
Requirements
  • 2 years of customer service experience required
  • At least 1 year of hands-on mechanical experience required
  • 2 years of supervisory experience preferred
  • High School diploma or equivalent required
  • ASE certification preferred
Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods throughout their scheduled working period.