Customer Service Leader

1 month ago


Concord, North Carolina, United States Food Lion Full time
Job Title: Customer Service Leader

Job Summary:

We are seeking a Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will be the face of our company, and your excellent customer service skills will make a positive impact on our customers' shopping experience.

Key Responsibilities:

• Provide prompt, accurate, and friendly service to customers
• Greet each customer and use their name whenever possible
• Unload customers' groceries from cart to belt
• Check the bottom of every cart and under all baby seats for items
• Follow correct bagging procedures
• Scan customers' order and handle payment transactions
• Avoid personal conversations with other associates when customers are present
• Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
• Follow procedures for refunds and error correction
• Maintain accurate cash control
• Follow procedures and perform overrides
• Identify customers needing assistance and offer to take their order to their car
• Maintain alertness and call for assistance when needed to service customers
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform and maintain a neat and clean appearance
• Retrieve shopping carts from the parking lot and cart corrals
• Ensure the work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies, and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training and training aid courses
• Perform all other duties as assigned

Requirements:

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

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