Customer Service Coordinator
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at Penske Truck Leasing. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan.
Main Responsibilities:
- Develop daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
Qualifications:
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE certification preferred.
About Penske: Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.
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