Digital Platform Tooling Specialist

2 weeks ago


Chicago, Illinois, United States HUB International Full time
About Us

HUB International is a global insurance and employee benefits broker that empowers its clients and employees through innovative solutions and technology. Our team of entrepreneurs believes in protecting businesses and individuals in local communities, and we strive to deliver exceptional results through our industry-leading expertise and resources.

Job Overview

The Digital Platform Tooling Analyst will play a crucial role in supporting our Transactional Lines business as we embark on an exciting phase of growth. This position will involve technical support ownership, strong partnerships with cross-functional teams, and a passion for delivering protective solutions for consumers and small business owners.

Key Responsibilities
  • Provide technical support to customers through our internal ticketing system
  • Track and document customer support communication, escalations, and resolutions
  • Triage issues, perform root cause analysis, and implement solutions
  • Identify and recommend technical improvements, and engineer possible solutions
  • Develop and maintain technical documentation, requirements, processes, and workplans
  • Design, configure, tune, test, and administer tooling platforms, including monitoring and alerting
  • Engage with product management and software engineers on issues with our Transactional Lines application platform
  • Engage with management regularly on project status, activities, and achievements
Requirements
  • Minimum 5 years of experience in a technical support role within a software development organization
  • Knowledge of Azure and AWS cloud infrastructure
  • Knowledge of APIs and API calls
  • Knowledge of SQL querying
  • Ability to define goals and work independently towards them
  • Strong analytical and problem-solving skills
  • Ability to read and understand code
  • Experience with Microsoft Office tools and SharePoint
  • Experience working with Python and Django is a plus
  • Experience with Dynatrace, Atlassian tools, and Okta is a plus
  • Experience with container technologies is a plus
  • Experience with PowerBI and developing PowerBI reports is a plus
  • Knowledge of Google Cloud platforms is a plus
  • Insurance background is a plus
What We Offer

HUB International offers a supportive and client-focused work environment, opportunities for growth and development, and a chance to be part of a community of learners and doers. We are an equal opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status.



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