Digital Platform Engineering Director

2 weeks ago

Chicago, Illinois, United States HUB International Full time
About Us

HUB International is a global insurance and employee benefits broker with a strong presence in North America. We are a team of entrepreneurs who believe in empowering our clients and employees. Our structure enables our teams to maintain their unique regional culture while leveraging support and resources from our corporate centers of excellence.

Job Overview

We are seeking a motivated leader to head our Digital Platform Engineering and Operations team. As a Director, Digital Platform Engineering and Operations, you will be responsible for leading the teams focused on Cloud Engineering and Operations, DevOps, ITSM, Tooling, and Release Management for HUB's expanding portfolio of Digital products.

Key Responsibilities
  • Provide strategic direction and oversee the design, development, integration, availability, and performance of the company's digital infrastructure frameworks and tooling.
  • Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements.
  • Partner with development teams to ensure that solutions are designed with customer user experience, scale/performance, and operability in mind.
  • Work closely with security and compliance teams to ensure that digital platforms and tooling adhere to corporate policies and align with industry standards.
  • Ensure that the digital platform(s), toolset(s), pipelines, and ITSM processes align with the company's strategic goals and customer needs.
  • Practice continuous improvement in standards, processes, designs, and tooling.
  • Ensure the tooling supports the automation, orchestration, and monitoring of the products, applications, integrations, platforms, and CI/CD pipelines throughout their lifecycle.
  • Ensure the digital platform provides the integration capabilities required by the primary products, systems, applications, and services.
  • Identify potential technical issues and assist in engineering solutions.
  • Ensure performance benchmarks and key performance indicators (KPIs) are developed and managed for environmental and application performance, in partnership with the Business and broader IT teams.
  • Monitor the availability, performance, and reliability of mission-critical applications and platforms, ensuring the appropriate actions are taken in response to detected issues and outages.
  • Be available 24/7 for any critical system issue or outage that may arise that requires immediate resolution, leading service-restoration efforts for critical outages across a multi-disciplinary IT team.
  • Promote root-cause analysis for service interruptions to establish preventive measures.
  • Evaluate cloud applications, infrastructure, and associated costs at regular intervals. Recommend changes, upgrades, or improvements to support the scaling of HUB's digital platform and continued realization of HUB's product goals.
  • Direct and mentor a team of professionals, fostering an environment of growth and development.
  • Lead, manage, and motivate multiple internal and third-party resources, creating a collaborative environment across the business teams, IT, and vendors.
  • Hold internal and third-party resources accountable for their commitments and deliverables.
  • Promote a culture of customer obsession, inclusion, agility, and learning within the team.
Requirements
  • A strong understanding of business and technology with an established track record for successfully planning, leading, delivering, and managing complex digital platforms and solutions of varied scope, size, and end-user impacts.
  • Ability to identify and resolve unforeseen problems that could impact strategic programs and product offerings.
  • Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams across all layers of the organization, including virtual team members across multiple time zones.
  • Passion for delivering value to business partners and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback.
  • Consultative skills with the ability to interpret and define technical requirements and solutions.
  • Extensive experience with programming languages, cloud platforms, systems design and integration, infrastructure orchestration, automation tooling, and ITSM.
  • Ability to lead and motivate others, demonstrating empathy and knowledge of personality types, with a desire to help teammates succeed.
  • Proficiency and propensity for servant leadership, facilitation, situational awareness, problem-solving, conflict resolution, team empowerment, and transparency.
  • Experience managing executive and business stakeholders, with strong presentation skills, ability to adjust the message to the audience, and explain complex concepts in easily understood ways.
  • Highly organized, with considerable experience in agile, hybrid-agile, and plan-driven software delivery methodologies.
  • Successfully held vendors accountable for delivery.
  • Familiarity with Bitbucket, Azure DevOps, Jira, Confluence, Miro, SharePoint, and Microsoft Office tools.
  • Insurance background is a plus.
  • Desire to learn.
Education and Qualifications
  • Required Experience: 7-10 years of relevant experience.
  • Required Education: Bachelor's Degree (4-year degree) in technology or equivalent work experience.
Travel Requirements
  • Up to 10%.
Job Type
  • Full-Time.
  • Exempt.
Location
  • Remote U.S. or Canada candidates are welcome.
Equal Opportunity Employer

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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