Digital Platform Engineering and Operations Director

3 days ago


Chicago, Illinois, United States HUB International Full time
About HUB International

HUB International is a global insurance and employee benefits broker that provides a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to its industry-leading success in mergers and acquisitions.

Job Overview

HUB International is seeking a motivated leader to head our Digital Platform Engineering and Operations team. In this role, you will be responsible for leading the teams focused on Cloud Engineering and Operations, DevOps, ITSM, Tooling, and Release Management for HUB's expanding portfolio of Digital products, ensuring the availability and performance of mission-critical applications hosted within a cloud environment.

Key Responsibilities
  • Provide strategic direction and oversee the design, development, integration, availability, and performance of the company's digital infrastructure frameworks and tooling that are scalable, consistent, repeatable, and supportable.
  • Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements.
  • Work closely with security and compliance teams to ensure that digital platforms and tooling adhere to corporate policies and align with industry standards.
  • Ensure that the digital platform provides the integration capabilities required by the primary products, systems, applications, and services.
  • Monitor the availability, performance, and reliability of mission-critical applications and platforms, ensuring the appropriate actions are taken in response to detected issues and outages.
Requirements
  • 7-10 years of relevant experience
  • Bachelor's degree (4-year degree) in technology or equivalent work experience
  • Strong understanding of business and technology with an established track record for successfully planning, leading, delivering, and managing complex digital platforms and solutions of varied scope, size, and end-user impacts.
  • Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams across all layers of the organization, including virtual team members across multiple time zones.
  • Passion for delivering value to business partners and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback.


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