Operations Supervisor
1 week ago
At Wingstop, our goal is to provide an exceptional flavor experience to our customers. We pride ourselves on serving fresh, high-quality wings, hand-cut seasoned fries, and a variety of renowned sides. We are in search of dedicated individuals who are passionate about delivering outstanding service.
What We Offer:
- Complimentary staff meals
- Exclusive employee discounts
- Flexible work schedules
- Opportunities for internal career advancement
Key Responsibilities:
- Fully comprehend all company policies, procedures, standards, and training programs.
- Ensure the achievement of service quality and facility appearance through effective employee training while fostering a positive work environment.
- Meet scheduling needs and cover shifts as necessary to maintain uninterrupted operations.
- Oversee timely delivery of weekly shipments, ensuring cost control through accurate ordering.
- Conduct daily equipment inspections and maintain temperature logs.
- Verify product deliveries for accuracy in quantity and condition, reporting discrepancies to the Store Manager.
- Maintain high standards of cleanliness and operational procedures in preparation for quality service checks.
- Assist team members in providing a welcoming atmosphere and delivering responsive, friendly service.
- Support crew members in preparing and packaging orders according to Wingstop standards, ensuring accuracy and presentation.
- Monitor cashiers to ensure adherence to corporate guidelines.
- Oversee cash and credit transactions, ensuring accurate deposits and balanced credit card transactions.
- Conduct employee evaluations through one-on-one feedback sessions with the Store Manager.
- Hold team members accountable for cleanliness and adherence to company policies.
- Be knowledgeable about personal and administrative policies, applying corrective actions fairly and consistently.
- Supervise shift leaders to ensure compliance with opening and closing procedures and adherence to company policies.
- Ensure shift leaders focus on order accuracy and exceptional guest service.
- Manage daily and weekly inventory alongside shift leaders, including chicken counts and waste management.
- Ensure shift leaders maintain a professional, safe, and organized work environment.
- Assist in resolving customer complaints when necessary.
- Support shift leaders in meeting daily and weekly cleaning schedules by delegating tasks effectively.
This job description is intended to convey the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills required for the position.
We are an Equal Opportunity Employer and value diversity in our workforce. We provide equal employment opportunities to all individuals, regardless of race, creed, color, religion, national origin, sex, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other classification protected by law.
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