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Technical Operations Supervisor

2 months ago

St Louis, Missouri, United States Stifel Financial Full time
Overview

The Technical Operations Supervisor will oversee and manage daily activities of team members responsible for project oversight and support for the functionality provided by the firm's back-office system provider, BetaNXT. This role entails defining project parameters, objectives, and deliverables; supervising project execution and completion; and escalating potential risks and issues to senior management. The supervisor will collaborate closely with BetaNXT and other operational divisions to ensure effective utilization of system capabilities. Additionally, this position will ensure that proper tracking mechanisms are established for projects and initiatives, deliver status reports to management and stakeholders, and conduct supervisory reviews to guarantee quality outcomes from the team. Leadership and guidance will be provided to the Technical Operations team to ensure responsibilities are met effectively.

Key Responsibilities
  • Lead the department effectively.
  • Ensure team members meet service level agreements.
  • Utilize available tools and metrics to enhance operational effectiveness and efficiency.
  • Oversee and maintain departmental policies and procedures.
  • Implement various supervisory controls to ensure accuracy and adherence to established protocols.
  • Develop a comprehensive understanding of each project, focusing on data flow and systems.
  • Maintain awareness of team activities and project statuses.
  • Ensure thorough tracking of all departmental responsibilities and supervisory processes.
  • Verify that all workflow and vendor enhancements are properly tested prior to implementation.
Qualifications
  • Proven ability to make timely and sound decisions.
  • Strong analytical capabilities.
  • Exceptional verbal, written, and interpersonal communication skills, with the ability to convey information clearly at various organizational levels.
  • Excellent organizational, time management, and prioritization skills to manage multiple demands while meeting deadlines.
  • Ability to plan and organize tasks to ensure timely completion of work.
  • Capable of distributing workload and adjusting priorities to meet departmental demands.
  • Adaptability to changes in functionality, technology, or regulatory policies as necessary.
  • Strong relationship-building skills.
  • Proficient team leadership skills to recruit, coach, develop, and retain talent.
Education & Experience
  • Minimum Required: Bachelor's Degree or 10+ years of relevant experience or a combination of education and experience.
Licenses & Credentials
  • Minimum Required: Series 7 & 63, or the ability to obtain within one year from the start date.
Systems & Technology
  • Proficient in Microsoft Office Suite and Outlook, including Excel, Word, and PowerPoint.
About Stifel

Stifel is a more than 130-year-old firm that continues to think like a start-up. We are a global wealth management and investment banking organization committed to innovation and fresh ideas. Built on the principle of safeguarding our clients' assets as if they were our own, our success is closely tied to our dedication to helping families, companies, and municipalities achieve their goals.

With our headquarters in St. Louis, we have offices in various locations, including New York, San Francisco, Baltimore, London, Frankfurt, and Toronto, among others. Stifel is home to approximately 9,000 professionals who are currently advancing their careers in various roles such as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, and operations associates, among many others.

At Stifel, we offer an entrepreneurial environment and a comprehensive benefits package that includes health, dental, and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.