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Littleton, United States Rural Health Group Full timeRural Health Group - Healthcare That Fits Your Family Rural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...
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Littleton, United States Rural Health Group Full timeRural Health Group - Healthcare That Fits Your FamilyRural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...
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Patient Service Representative
2 months ago
Rural Health Group, Inc. is a non-profit, federally qualified health center dedicated to providing quality primary care services to our community. We are committed to serving everyone with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, WIC, and case management services.
Job SummaryWe are seeking a Patient Service Representative to join our team at our Littleton (Lake Gaston), North Carolina family medical office. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients and callers, responding to their inquiries, and resolving their issues in a friendly and professional manner.
Key Responsibilities- Respond to telephone inquiries from patients and callers in a timely and professional manner.
- Provide information on our organization's programs, policies, and procedures.
- Collect, enter, and update patient demographic information into our electronic health record system.
- Refer patients to our nursing staff for triage and medical advice.
- Schedule appointments and handle cancellations.
- Make reminder calls for next-day appointments and inform patients of any necessary items to bring.
- Communicate with patients about requirements for their next visit, such as paying outstanding balances.
- Explain clinic regulations, such as hours, payment of accounts, and schedule of charges.
- Reduce barriers by improving linkages to services.
- Participate in internal and external educational opportunities relevant to the call center or customer service environment.
- Respond to irate callers in a professional manner.
- Support organizational changes and demonstrate flexibility in providing coverage and/or availability for the call center.
- Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Experience in a call center environment is required.
- Bilingual (English/Spanish) is preferred, but not required.
- Experience in an outpatient medical office setting is preferred.
- Experience with electronic health records is a plus.
- High school diploma or GED is required.
- Ability to multi-task and work efficiently in a potentially stressful environment.
- Ability to apply common sense understanding when carrying out detailed written or oral instructions.
- Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors.
- Excellent verbal and written communication skills.
- Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism.
- Able to work independently and as part of a team.
- Possess knowledge of modern office equipment and basic computer skills.
- Good Judgment
- Communication/Customer Service/Teamwork
- Passion
- Honesty
- Responsibility
- Job-Specific Skill Set
Rural Health Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
Federal and State Criminal Background Checks and Drug Screen are required for all positions. Influenza vaccine is also a condition of employment.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.
