Patient Service Representative
4 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images. As a Patient Service Representative, you will play a critical role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities:- Provide friendly and warm greetings to patients and providers, ensuring a positive first impression.
- Check scheduled patients in/out and ensure proper documentation is received from patients.
- Collect co-pays, co-insurance, and deductible if necessary, and process payments accurately.
- Listen and resolve patient, provider, and customer complaints in a timely and professional manner.
- Ensure accurate data entry for patient registration and maintain accurate records.
- Assist with medical records as needed and ensure all queues are processed in a timely and efficient manner.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier-related issues and identify carrier-specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
- Facilitate no-show appointments, reschedule, and cancel appointments as needed/directed.
- Monitor waiting room to avoid extended wait times and assist patients as needed.
- Request orders and process new/same-day requests.
- Request patients complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service in a healthcare environment.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and professional demeanor.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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