Current jobs related to Patient Service Representative - Littleton - Rural Health Group
-
Patient Service Representative
2 months ago
Littleton, United States Health Images Full timeHealth Images is looking for a Patient Service Representative to join our team in Littleton!Monday - Friday 8:00AM - 4:30PM | Position Pay Range $17.91 - $20.50Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...
-
Patient Service Representative
3 months ago
Littleton, United States Health Images Full timeHealth Images is looking for a Patient Service Representative to join our team in Littleton! Monday - Friday 8:00AM - 4:30PM | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...
-
Patient Service Representative
6 months ago
Littleton, United States Centura Health Full timeWelcome to CommonSpirit Health Mountain Region CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high...
-
Patient Representative
2 months ago
Littleton, United States Care Now Full timeDescription This position is incentive eligible. Hourly Wage Estimate: $18.29 - $25.59 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and...
-
Patient Service Representative Lead
2 months ago
Littleton, United States AdventHealth Full time**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness...
-
Patient Services Representative
2 weeks ago
Littleton, Colorado, United States UCHealth Full timeAbout UCHealthUCHealth is a recognized leader in healthcare, offering a wide range of medical services and specialties. Our mission is to improve lives by delivering exceptional patient care and fostering a culture of excellence.Job SummaryWe are seeking a skilled Patient Services Representative to join our team in the Metro Patient Line. This role will play...
-
Patient Service Representative
2 months ago
Littleton, United States AdventHealth Full timePlease attach a copy of your resume, license/certifications to your application—thank you!**All the benefits and perks you need for you and your family:**+ Benefits from Day One+ Paid Days Off from Day One+ Student Loan Repayment Program+ Career Development+ Whole Person Wellbeing Resources**Our promise to you:**Joining AdventHealth is about being part of...
-
Patient Service Coordinator
3 weeks ago
Littleton, Colorado, United States Health Images Full timePatient Service Representative Job DescriptionJob Title: Patient Service RepresentativeJob Summary: Health Images is seeking a Patient Service Representative to provide exceptional patient care and facilitate the needs of physicians. The ideal candidate will focus on delivering high-quality service, ensuring patients feel prioritized, and performing...
-
Patient Service Representative
4 months ago
Littleton, United States AdventHealth Full time**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness...
-
AA Patient Service Representative
3 months ago
Littleton, United States AH Rocky Mountain Full timeAll the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person,...
-
Member Service Representative
2 weeks ago
Littleton, Colorado, United States Sam's Club Full timeSam's Club is seeking a skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, including assisting with purchases, answering questions, and resolving any issues that may arise.You will also be responsible for maintaining the cleanliness and...
-
Guest Services Representative
8 months ago
Littleton, United States OCI Hospitality Full timeAbout Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our...
-
Service Representative I
1 week ago
Littleton, United States Passumpsic Bank Full timeEvery person who works at Passumpsic Bank is an ambassador. We all represent the bank, our team and the communities we serve, especially our Service Representatives. If you are someone who understands the importance of being at your best, giving your all, and striving to be great, we need you on Team Passumpsic! SUMMARY This position is the primary contact...
-
Patient Service Rep Lead
2 months ago
Littleton, United States AH Rocky Mountain Full timeAll the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person,...
-
Patient Service Tech
1 week ago
LITTLETON, United States Apria Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our...
-
Customer Service Representative
1 month ago
Littleton, United States Robert Half Full timeJob DescriptionJob DescriptionCustomer Support Representative We are in search of a proficient Customer Service Representative to be a part of our team based in Littleton, Colorado. The primary focus of this role is to manage customer tax filings and address their queries efficiently. As a Customer Service Representative, you will interact with customers via...
-
Member Service Representative
3 weeks ago
Littleton, United States Sooper Credit Union Full timePromptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, negotiable instruments, and necessary general ledg Member Service, Representative, Service, Retail, Banking, Financial
-
Customer Service Representative
3 weeks ago
Littleton, Colorado, United States Sam's Club Full timeJob OverviewWe are seeking a highly skilled and friendly Customer Service Representative to join our team at Sam's Club. As a key member of our front-end staff, you will play a vital role in providing exceptional service to our members, ensuring their shopping experience is positive and memorable.
-
Hotel Services Representative
2 days ago
Littleton, United States OCI Hospitality Full timeKey ResponsibilitiesAs a Hotel Services Representative, you will be responsible for providing exceptional customer service, handling guest requests, and ensuring that our hotel is running smoothly. This includes checking guests in and out, answering phone calls, and maintaining accurate records.You will also be required to work collaboratively with other...
-
Customer Service Representative-3
5 months ago
Littleton, United States U-Haul International, Inc Full timeUnderstand and explain U-Hauls variety of towing packages. Recommend and install the right tow package on customer vehicles. Provide exceptional customer service and support to U-Haul customers. Other duties as assigned. Participate in ongoing conti Customer Service Representative, Customer Service, Representative, Retail
Patient Service Representative
3 months ago
Rural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, WIC and case management services.
Patient Service Representative
This full-time position will be based out of our Littleton (Lake Gaston), North Carolina family medical office.
The Patient Service Representative is responsible for professionally responding to telephone inquiries from callers as they relate to health services our organization provides. Rural Health Group's Call Center staff are responsible for solving problems and educating callers about our organization's health services and procedures. Operators/schedulers are also responsible for documenting all patient interactions in the appropriate computer system.
We prefer to hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks. Bilingual in Spanish and English is preferred, but not required for this position.
Responsibilities:
- Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
- Provides information on Rural Health Group's programs, policies, and procedures.
- Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
- Refers patients to the nursing staff for triage and medical advice.
- Responds to urgent/emergent calls and refer to nursing staff until resolution.
- Schedule appointments per provider guidelines and handle cancelations.
- Make reminder calls for next-day appointments informing patients to bring any necessary items, including co-payments and medications.
- Communicate with patients about requirements for next visit such as paying outstanding balances.
- Explain clinic regulations such as hours, payment of accounts and schedule of charges.
- Reduce barriers by improving linkages to services.
- Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually.
- Responds to irate callers in a professional manner.
- Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
- Other duties and special projects that are assigned.
Service Delivery Expectations:
- Customer service oriented.
- Team player.
- Meets the expectations of our internal and external customers in providing excellent service.
- Demonstrates positive customer relationship skills with all telephone encounters.
- Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
- Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
- Promotes sense of pride in call center and positive interpersonal relations among all team members.
- Exhibits commitment to effective problem solving techniques when issues arise.
- Continuously acts to maintain a safe, clean, healthy, and professional work environment consistent with Rural Health Group's professional patient/caller service, vision, values, and endeavors.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
- Demonstrates effective problem solving skills.
Core Competencies:
Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:
- Good Judgment
- Communication/Customer Service/Teamwork
- Passion
- Honesty
- Responsibility
- Job-Specific Skill Set
Requirements:
- Experience in a call center environment is required.
- Bilingual (English/Spanish) is preferred, but not required; applicants who serve in a translating capacity will be required to take a language assessment
- Experience in outpatient medical office setting preferred.
- Experience with electronic health record a plus.
- High school diploma or GED
- Ability to multi-task and work efficiently in a potentially stressful environment
- Ability to apply common sense understanding when carrying out detailed written or oral instructions
- Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
- Excellent verbal and written communication skills
- Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism
- Able to work independently; excellent teamwork skills
- Possess knowledge of modern office equipment and basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
- Physical Demands: Must be able to sit for long periods of time
E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.