Patient Service Representative

4 weeks ago


Littleton, North Carolina, United States Rural Health Group Full time
Rural Health Group Job Opportunity

We are seeking a highly skilled and dedicated Patient Service Representative to join our team at Rural Health Group. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities:
  • Respond to telephone inquiries from patients and their families in a friendly and professional manner.
  • Provide information on Rural Health Group's programs, policies, and procedures.
  • Collect, enter, and update patient demographic information into our electronic health record system.
  • Refer patients to our nursing staff for triage and medical advice.
  • Schedule appointments and handle cancellations.
  • Make reminder calls for next-day appointments and communicate with patients about requirements for their next visit.
  • Explain clinic regulations and reduce barriers to services.
  • Participate in internal and external educational opportunities to improve our call center and customer service environment.
Requirements:
  • Experience in a call center environment is required.
  • Bilingual (English/Spanish) is preferred, but not required.
  • Experience in an outpatient medical office setting is preferred.
  • Experience with electronic health records is a plus.
  • High school diploma or GED is required.
  • Ability to multitask and work efficiently in a potentially stressful environment.
  • Excellent verbal and written communication skills.
  • Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism.
Core Competencies:
  1. Good Judgment
  2. Communication/Customer Service/Teamwork
  3. Passion
  4. Honesty
  5. Responsibility
  6. Job-Specific Skill Set

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity.



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