Bilingual Patient Service Representative

4 weeks ago

Littleton, Colorado, United States Centauri Health Solutions Inc Full time
Job Summary

Centauri Health Solutions Inc is seeking a highly motivated and detail-oriented Bilingual Patient Service Representative to join our team. As a Patient Service Representative, you will work onsite with our hospital client staff, patients, and other team members to determine program eligibility and provide excellent customer service.

Key Responsibilities:

  • Meet with under-insured or uninsured patients to explore and identify all possible eligibility program solutions/options
  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility
  • Introduce services, set expectations for process and communication to ensure patient understanding
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process
  • Obtain and manage all needed forms from patients, and follow up throughout process
  • Identify any additional patient needs and direct them to appropriate agencies for assistance
  • Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
  • Provide strong client service and collaboration with the team
  • Understand and agree to role-specific information security access and responsibilities
  • Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
  • Read, understand and agree to security policies and complete all annual security and compliance training

Requirements:

  • 2+ years customer service experience
  • Must be fluent in Spanish (speak, read, write)
  • Must be able to work onsite at hospital facility
  • Must be able to work: (schedule)
  • Outstanding communication skills and desire to provide excellent customer service
  • A strong concept of patient advocacy and the desire to help someone every day
  • A strong work ethic, ability to work independently while making a difference
  • Strong computer skills and the ability to multitask while working in a fast-paced environment
  • A positive outlook and eagerness to learn
  • Consistent punctuality and attendance
  • Healthcare experience, patient contact experience a strong plus

What We Offer:

  • Competitive compensation and comprehensive benefits package
  • Generous paid time off and matching 401(k) program
  • Tuition reimbursement and annual salary reviews
  • Comprehensive health plan and opportunity to participate in volunteer activities on company time
  • Development opportunities and bonus eligibility

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