Collections Specialist

1 week ago


Columbus, Ohio, United States Discover Full time
Job Title: Collections Specialist

We are seeking a highly motivated and detail-oriented Collections Specialist to join our team at Discover. As a Collections Specialist, you will be responsible for collecting delinquent credit card accounts through various channels, minimizing losses to the company, and maintaining excellent customer relationships.

Key Responsibilities:
  • Review past due accounts and contact customers to arrange acceptable payment programs
  • Build rapport with cardmembers and work with customers to secure repayment on delinquent accounts
  • Ensure compliance with company policies and procedures
  • Handle difficult collection calls as determined by center management
Requirements:
  • 1+ years of customer service or related experience
  • Entry-level experience in detail orientation, influencing, and negotiation
  • 1+ years of working-level experience in customer service, verbal communication, system/computer fluency, and professionalism
What We Offer:
  • A competitive salary range of $19.25 to $24.70
  • A range of benefits and programs based on eligibility, including paid parental leave, paid time off, 401(k) plan, medical, dental, vision, and health savings account
  • Opportunities for professional growth and development

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.



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