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Collections and Billing Specialist

2 months ago

Columbus, Ohio, United States Washington Prime Group, L.P Full time

Washington Prime Group, L.P is looking for a Receivables Management Specialist

Position Overview:

  • Engage with tenants regarding outstanding account balances through both verbal and written communication.
  • Oversee a portfolio of tenant accounts across designated properties.
  • Investigate disputed overdue account balances and perform account reconciliations.
  • Address tenant inquiries related to account questions and concerns.
  • Analyze and interpret various reports, including aged receivables and tenant ledgers.
  • Issue billing statements and necessary documentation to tenants as required.
  • Understand lease agreements and generate reports utilizing software tools.
  • Work collaboratively with other departments to resolve inquiries and facilitate payment collections.
  • Aim to recover overdue balances while upholding a high level of professionalism.
  • Carry out additional responsibilities as assigned.

Required Skills and Competencies:

  • Strong communication skills for effective negotiation and managing challenging conversations.
  • Proficient problem-solving skills to create innovative solutions for payment-related issues.
  • Outstanding customer service abilities for professionally addressing dissatisfied customers.
  • Familiarity with collection software and Microsoft Office applications.
  • Organizational capabilities to handle multiple tasks and meet deadlines efficiently.
  • Meticulous attention to detail when documenting interactions and payment agreements.
  • Interpersonal skills for effective collaboration with teams and other departments.
  • Understanding of relevant laws and regulations governing debt collection practices.
  • Basic knowledge of accounting principles.

Experience and Qualifications:

  • A minimum of three years of experience in collections, ideally within the real estate sector.

Educational Background:

An Associate's degree or higher in Accounting is preferred.