Industrial Coatings Technical Support Specialist

2 days ago


Jackson, Mississippi, United States Sherwin-Williams Full time

Company Overview

Sherwin-Williams is a leading global coatings company committed to helping our employees and their families live healthier, save smarter and feel better. We provide world-class benefits designed for you, from retirement to health care, total well-being to your daily commute - it matters to us.

Salary

The estimated annual salary range for this position is $65,000-$85,000, depending on experience and qualifications.

Job Description

This role involves providing technical support to customers in the industrial coatings industry. The successful candidate will be responsible for ensuring products meet customer expectations, eliminating or reducing customer complaints, and communicating competitive information and new products to Division Sales Management.

Key Responsibilities:

  • Ensure products being used by customers meet expectations
  • Ensure customer quality and service expectations are met
  • Eliminate or reduce customer complaints
  • Communicate competitive information, new products and selling issues to Division Sales Management
  • Maintain contact with laboratory on current technical issues
  • Troubleshoot on-line technical problems such as correcting batches and formulation of products
  • Advise customers of product line changes and improvements
  • Train customers on product knowledge and application methods

Required Skills and Qualifications

We are looking for a highly skilled and experienced individual with industrial coating experience and a strong understanding of chemistry principles. Required skills include MS Office and general computer skills, with 30% or more travel required.

Benefits

As an employee of Sherwin-Williams, you will receive a comprehensive package of benefits, including medical, dental, vision, and prescription drug coverage, as well as 401(k) matching and paid time off.



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