Principal Engineer I
2 days ago
Drive process innovation and oversee the implementation of process improvements for Charter Communications' Billing system. Support business process improvement, functional process improvement, and organizational development. Perform requirement capturing, data modeling, design, development, and implementation of Mobile Billing Operation tools for complex billing systems in a mobile/wireless environment. Set goals to systematically improve processes that enhance customer experience, increase productivity and efficiency, increase capacity from existing functionality, and improve customer service.
Key Responsibilities- Develop and support project management, including planning and implementing long-term strategic IT initiatives, troubleshooting efforts on high-visibility issues, and defining business and system requirements.
- Standardize end-to-end business processes.
- Lead development of IT solutions for complex billing problems.
- Oversee system analysts in the integration of solutions with existing systems.
- Perform feasibility and requirements analysis of billing systems.
- Define scope of proposed new integration interfaces and improvement of existing interfaces.
- Implement the billing roadmap to support new lines of business, products, and campaigns.
- Analyze user requirements, workflow and process implementation, and database management throughout the software development lifecycle to support billing design and operations.
- Collaborate and coordinate with Charter Mobile Billing vendors and operators looking to develop billing strategies and workable business differentiation strategy, including strategies for growth, product differentiation, pricing, new product development, new prospect business development, and device promotions.
- Monitor and analyze the operation of systems to ensure effective delivery of billing information.
- Validate subscriber usage and retail charges with corresponding usage and wholesale charges via CDRs, including Voice, SMS, and Data usage types.
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- 4 years of experience performing requirement capturing, data modeling, design, development, and implementation of Mobile Billing Operation tools for complex billing systems in a mobile/wireless environment.
- 4 years of experience analyzing user requirements, workflow and process implementation, and database management throughout the software development lifecycle to support billing design and operations.
- 4 years of experience in Order Management Systems (OMS), Customer Relation Management (CRM), Mobile Billing, Provisioning & Service Activation, Device Inventory management and Usage/Mediation processing tools.
- 4 years of development and project management experience including planning and implementing long-term strategic IT initiatives, troubleshooting efforts on high-visibility issues, and defining business and system requirements.
- 4 years of experience in telecommunications provisioning and usage management to ensure effective validation of subscriber usage.
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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