Bilingual Customer Service Representative

7 days ago


West Wareham, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Store Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, following company policies and procedures
  • Meet sales goals, maintaining a high level of productivity and efficiency
  • Stay up-to-date with product knowledge, features, and benefits, making recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in inventory control, ensuring accurate stock levels and minimizing waste
  • Contribute to team goals, suggesting ways to improve sales and customer satisfaction
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or retail
  • Ability to read, write, and communicate in multiple languages
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.

We are an equal employment opportunity employer, committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other characteristic protected by law.



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