Customer Service Associate
5 days ago
Are you passionate about delivering exceptional customer experiences and resolving complex issues? As a Customer Service Associate at Atlanta Personal Injury Law Group, you will be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. Your strong communication skills and ability to empathize with clients will make you an excellent fit for this role.
Responsibilities
- You will be responsible for qualifying clients for representation in Personal Injury cases
- All leads are inbound calls
- Communicating with Intake Manager and legal support team members about facts on each potential case
- Sending and receiving Intake documents
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Regularly meet with sales lead to receive the newest service and product knowledge
- Respond to customer inquiries, product and service questions, and customer complaints
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Keep track of customer accounts and make updates with new account information as necessary
Qualifications
- Must have a flexible schedule
- Evenings and Weekend Shifts
- Strong sales knowledge, and signing on new clients
- Bilingual
- Spanish & English (Must be fluent)
- 3-5 years of experience in similar legal intake roles/ sales/ call center space
- CRM/CMS experience
- Excellent active listening, interpersonal, and communication skills
- Strong knowledge of customer interface and interaction
- High school diploma, G.E.D. or equivalent
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