Returns Coordinator

2 weeks ago


Memphis, Tennessee, United States THORNDALE PARTNERS Full time
Returns Coordinator Job Description

Thorndale Partners is seeking a highly organized and detail-oriented Returns Coordinator to oversee the handling of customer returns. This role involves managing returned products, ensuring timely solutions, and delivering exceptional customer satisfaction.

Key Responsibilities:
  • Manage new and existing supplier relationships with domestic and international suppliers.
  • Process and document returned merchandise, capturing photographic evidence as needed.
  • Manage credit approvals for customers and respond to inquiries regarding returns and credits.
  • Utilize computerized databases for customer and product research, responding to voicemail and email correspondence in a timely manner.
  • Collaborate with other departments to resolve shipping, ordering, stocking, and damage issues.
  • Arrange for vendor returns and complete necessary paperwork, maintaining accurate records and documentation.
  • Stay up-to-date with product changes and maintain a clean and organized workspace.
  • Review and resolve customer account issues, developing and implementing standard operating procedures as needed.
  • Generate and distribute reports, coordinating with Warehouse to manage returns inventory.
  • Prepare non-sellable items for disposal and arrange for proper scrapping, facilitating the transfer of incorrectly delivered returns.
  • Provide support to Warehouse and Call Center as needed.
Requirements:
  • High School Diploma or GED
  • 1+ years of related experience, including internships
  • Basic computer skills

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