Technical Support Manager

3 weeks ago


Sterling Heights, Michigan, United States LanceSoft Full time

We are looking for a Technical Support Manager to lead our technical support team at LanceSoft. As a Technical Support Manager, you will be responsible for providing technical support of Cloud infrastructure for Global Playout Services, working closely with vendors and/or internal departments for optimal hardware/software configuration and support, and ensuring service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.

Key responsibilities include:

  • Providing technical support of Cloud infrastructure for Global Playout Services
  • Working closely with vendors and/or internal departments for optimal hardware/software configuration and support
  • Ensuring service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues

The ideal candidate will have a deep understanding of networking, Cloud-based network environments, Cloud computing, and Virtual machines (VMs). Additionally, experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools is required.

We offer a competitive salary range of $90,000 - $110,000 per year, based on experience.



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