Technical Support Specialist

4 days ago


Sterling Heights, Michigan, United States Nightwing Full time

Job Title: Technical Support Specialist

Location: Herndon, VA

We are seeking a highly skilled Technical Support Specialist to join our team at Nightwing. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.

The ideal candidate will have a minimum of six full years of relevant experience and a bachelor's degree or equivalent. A Master's degree counts as five years of experience. You must have strong skills in 'attention to detail' to ensure that case files are recorded and tracked accurately. The successful candidate will also be required to electronically review a subset of newly processed documents; identify any possible duplicates in the repository; review metadata and images relating to the documents that will aide in identifying potential duplications; and record case management decisions in the database system.

A significant salary range of 85,000 - 179,000 USD is offered based on experience levels.

The position requires excellent communication skills to work effectively with peers and management. We value collaboration and teamwork, and you'll have the opportunity to work alongside talented individuals who are passionate about what they do.

Nightwing is an Equal Opportunity/Affirmative Action Employer and offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

We strive to create an environment where employees can thrive and grow professionally. If you are a motivated individual looking for a challenging role with opportunities for advancement, we encourage you to apply.



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