Desktop Support Team Lead

3 days ago


Sterling Heights, Michigan, United States Desktop & Depot Support Full time

Job Description

We are seeking an experienced Desktop Support Team Lead to join our Virtual Service Operations team in Sterling, Virginia. In this role, you will be responsible for managing a team of support engineers and overseeing the daily operations of desktop and depot support.

Key Responsibilities:

  • Lead a team of support engineers to ensure timely and efficient delivery of desktop and depot support tasks
  • Develop and implement processes to improve desktop and depot support efficiency
  • Maintain accurate records and reports, ensuring compliance with client policies and procedures

Requirements:

  • Previous IT management experience, with 2-3+ years of experience in desktop/depot support or similar roles
  • Expertise in leadership, team management, and development
  • Strong communication and problem-solving skills
  • Knowledge of PC imaging and inventory control

What We Offer:

  • A competitive salary range of $90,000 - $110,000 per year, based on experience
  • Ongoing learning and development opportunities
  • A chance to work with a virtue-centered team and contribute to the company's success


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