Customer Service Representative

3 weeks ago


Arizona City, Arizona, United States Franklin Electric Full time

Job Summary

The Customer Service Representative will be responsible for managing the fulfillment of customer orders and communicating with customers to ensure their needs are met.

Key Responsibilities

  • Effectively engage customers and provide relevant order information, including new products, product accessories, and substitutions for revenue growth.
  • Manage order requirements, working with peer support teams to ensure quality and timely shipments.
  • Organize workflow to meet customer timeframes and keep records of customer interactions and transactions according to the Company's Retention Policy.
  • Communicate and coordinate efforts with internal departments as required to meet customer expectations.
  • Process and reconcile customer accounting transactions and manage customer activities using applicable platforms.

Requirements

  • Equivalent of four years of high school (required).
  • Zero to two years of relevant experience or training in customer service or a related field (required).

Skills and Abilities

  • Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
  • Maintains confidentiality and uses discretion with business information.
  • Plans the time, method, manner, and/or performance sequence of own work and assists in planning work assignments performed by others within a limited area of operation.
  • Possesses a high-level attention to detail and a high level of accuracy in order processing and fulfillment.

Physical Activities

  • Continually required to sit, use hands to finger, handle, or feel, and talk or hear.
  • Regularly required to reach with hands and arms.
  • Occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 20 pounds.

Benefits

Franklin Electric offers a range of benefits to its employees, including DailyPay, which allows employees to get paid for their hard work every day.



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