Field Service Technician

3 weeks ago


Fort Worth, Texas, United States AAC Full time
Job Title: Field Service Technician

About the Role:

We are seeking a skilled Field Service Technician to join our team at AAC. As a Field Service Technician, you will be responsible for providing technical service and warranty repair assistance for walk-in coolers and freezers. You will play a key role in our ability to offer excellent service to our customers.

Key Responsibilities:

- Performing and assisting with warranty repair service of walk-in coolers and freezers
- Communicating with customers in the field
- Taking emergency customer calls
- Ensuring a safe working environment
- Taking field measurements and photos for inside sales to use for quoting projects and repairs
- Promoting products and services in the field

Requirements:

- High School Diploma
- 1 – 3 years of industry experience; 2 – 3 years of field experience preferred
- Working knowledge of laptop, smart phone, small hand and electronic tools
- Advanced carpentry skills and basic knowledge of refrigeration systems, including troubleshooting skills
- Ability to professionally communicate with customers and effectively capture requirements
- Must be able to lift up to 50 lbs
- Must be comfortable standing, climbing, and walking for the majority of the time on-site
- Must be comfortable walking in air-conditioned and non air-conditioned areas
- 100% travel required

What We Offer:

- Company truck is provided
- Travel card is provided

Qualifications:

- Required Skills:
- Performing and assisting with warranty repair service of walk-in coolers and freezers
- Communicating with customers in the field
- Taking emergency customer calls
- Ensuring a safe working environment
- Taking field measurements and photos for inside sales to use for quoting projects and repairs
- Promoting products and services in the field

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