GCS Service and Support Specialist

1 week ago


San Diego, California, United States MILLENNIUMSOFT Full time
Job Title: GCS Service and Support

Job Summary:

We are seeking a highly skilled GCS Service and Support Specialist to join our team at MillenniumSoft. As a key member of our support organization, you will be responsible for providing technical support and field support to our customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians.
  • Understand the Legacy and NextGen systems from server to station and any integrated connections to other client products.
  • Provide technical support and field support to customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.
  • Collaborate with senior specialists and peers to troubleshoot customer issues and provide solutions.
  • Stay up-to-date with the latest technical developments and advancements in the field.

Requirements:

  • Bachelor's degree in Computer Science or 2+ years equivalent experience.
  • Microsoft SQL experience (1+ years).
  • CompTIA A+ or N+ preferred.
  • Ability to communicate technical solutions/recommendations to a non-technical audience.
  • Windows Server and Desktop Administration (Win7+).
  • Networking topology, terminology, commands.
  • IIS and Web Application Administration.
  • Group Policies Terminology and Administration.
  • Active Directory Administration.
  • VMWare Terminology and Administration.
  • Installing peripherals (Scanners, Printers...).
  • Application Installation and Troubleshooting.

Working Conditions:

Standard non-changing shift will be provided. May include working weekends based on provided shift.

What We Offer:

MillenniumSoft offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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