Customer Support Specialist

2 weeks ago

Columbus, Ohio, United States Work With Your Handz Full time

Position Overview:

As a vital link between our esteemed clients and our skilled field technicians, you will play a crucial role in ensuring every interaction is a positive experience. With over 25 years of expertise in specialized plumbing services for residential customers, we pride ourselves on delivering exceptional solutions with a personal touch.

As a family-owned business, we deeply value our community connections and recognize their importance in our continued success.

In this dual role of Customer Support Specialist and Service Coordinator, your responsibilities will include transforming customer inquiries into scheduled service appointments, efficiently managing technician schedules, and providing outstanding support to both clients and field staff.

Your skills in task prioritization, record-keeping, and clear communication will be essential in maintaining smooth operations and ensuring a superior customer experience.


What We Offer:

Competitive Salary: Ranges from $16-$18/hour
Stable work environment with consistent opportunities
Comprehensive Medical, Dental, and Vision insurance, along with PTO and Paid Holidays
Company-sponsored events
401K plan with company matching
Ongoing Training and Development
Positive Work Environment with Supportive Management
Opportunities for Advancement


Key Responsibilities:
  • Convert incoming customer inquiries into scheduled service appointments.
  • Proactively reach out to clients through outbound calls to maximize service opportunities.
  • Address customer inquiries and concerns promptly, striving to resolve issues and maintain the company's reputation.
  • Engage in continuous training initiatives to enhance professional growth.
  • Maintain and accurately update our customer database with comprehensive information.
  • Develop a thorough understanding of business operations to prioritize urgent customer calls effectively.
  • Optimize technician assignments by matching them to appropriate service calls based on expertise and availability.
  • Ensure an exceptional customer experience by providing technicians with detailed information about service requests.
  • Participate in ongoing training programs to foster professional development.
  • Keep clients informed throughout the day regarding the status of their service appointments.

Ideal Candidate Profile:

The ideal Customer Support Specialist/Service Coordinator will possess:
Experience in Home Services is required, with a minimum of 1 year in Customer Service.
A minimum of 1 year of experience in a coordination role.
Sales experience is highly preferred.
Typing proficiency of 60 WPM while multitasking.
Proficiency in Microsoft Office and excellent verbal and written communication skills.
Experience with customer service software and CRM platforms is preferred.
Strong problem-solving abilities and the capacity to handle challenging situations.
Detail-oriented, highly organized, and capable of multitasking in a fast-paced environment.
A commitment to delivering exceptional customer service and fostering positive client relationships.

If you are seeking a workplace that values your skills and offers competitive compensation along with comprehensive benefits, we encourage you to consider this opportunity. We are committed to being an inclusive employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories.

Pre-employment background checks and drug tests are required for consideration.

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