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Insurance Customer Support Specialist

2 months ago

Columbus, Ohio, United States Undisclosed Full time
Job Overview

We are seeking a committed and friendly Insurance Customer Support Specialist to become part of our dynamic team. The ideal candidate will possess strong communication skills, enjoy resolving issues, and be detail-oriented while thriving in a busy work environment. Reliability, proactivity, and professionalism are essential traits that our clients and team members can depend on.

Key Responsibilities:

  • Deliver outstanding customer support through various communication channels including phone, email, and text.
  • Assist with inquiries related to mortgagee changes, billing issues, and cancellation reviews.
  • Familiarize yourself with multiple insurance carrier systems.
  • Accurately input data into our systems for quoting purposes.
  • Maintain precise client records while ensuring confidentiality.
  • Address and resolve client concerns promptly and with professionalism.
  • Work collaboratively with team members across various virtual platforms to meet agency objectives and enhance processes.

Daily Expectations:

  • Your daily tasks will include welcoming customers via phone, gathering information for updates, or creating new accounts.
  • You will provide general customer service assistance, including mortgage changes, billing inquiries, and payment processing.
  • Respond to calls, texts, and emails through our communication systems.

Qualifications:

  • High school diploma or equivalent; some college coursework is preferred.
  • Previous experience in customer service, ideally within the insurance sector.
  • Excellent communication skills and a friendly, professional attitude.
  • Detail-oriented with strong organizational capabilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office; familiarity with insurance management software is advantageous.
  • Must pass background check requirements.

Remote Work Requirements:

  • Reliable high-speed internet capable of supporting video conferencing and VoIP calls without interruptions.
  • A designated workspace that is free from distractions and noise.
  • Adherence to company policies and remote work guidelines.

What We Provide:

  • Competitive compensation based on experience.
  • Paid time off and holiday benefits.
  • Company-sponsored Employee Assistance Program.
  • A supportive and family-oriented workplace culture.
  • Opportunities for professional development and career advancement.
  • Standard office hours, Monday through Friday, with weekends off.

Join our team and contribute to our mission of delivering exceptional service to our valued clients. We look forward to welcoming you aboard.