Senior BizOps Engineer

1 day ago

O Fallon, United States Mastercard Full time
Job Title: Senior BizOps Engineer

We are seeking a highly skilled Senior BizOps Engineer to join our Disputes BizOps team at Mastercard. As a key member of our team, you will play a critical role in solving complex problems, implementing automation, and leveraging best practices to drive business outcomes.

Job Summary

The Senior BizOps Engineer will be responsible for ensuring operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. This role will also involve working closely with developers to design, build, implement, and support technology services.

Key Responsibilities
  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  • Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
  • Work with a global team spread across tech hubs in multiple geographies and time zones.
  • Share knowledge and mentor junior resources.
Qualifications
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • Experience in a financial environment preferred.
  • Analytical/problem solving and planning skills.
  • The ability to organize, multi-task, and prioritize work based on current business needs.
  • Possess strong communication skills both verbal and written.
  • Strong relationship skills, collaborative skills, and customer service skills.
  • 1-3 years of experience in the following is required: UNIX, scripting, Oracle, SQL skills.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl, or Ruby.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  • Ability to work with little or no supervision.
  • Minor travel may be required.
What We Offer

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [insert email] and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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