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Sunbit Customer Care Specialist

1 month ago

Las Vegas, Nevada, United States Sunbit Full time

Sunbit is a pioneering fintech company revolutionizing the way people pay for life's expenses. As a Customer Care Associate I, you'll be part of our dynamic team in Las Vegas, Nevada, answering calls from valued customers and retail partners.

Key Responsibilities:

  • Answer inbound calls and provide assistance with account-related inquiries
  • Troubleshoot issues and offer resolution options
  • Ensure prompt, professional, and thorough call handling
  • Follow established scripts to handle various situations
  • Escalate calls as necessary, maintaining courtesy and professionalism

What You Bring to the Table:

  • Minimum 6 months of Call Center experience or 1 year of Customer Service background (B2B and B2C experience preferred)
  • Collections experience is a plus
  • Strong typing and computer skills
  • Multitasking ability
  • High attention to detail
  • Capacity to handle high call volumes

Perks and Benefits:

  • Join a Most Loved Workplace and a top-ranked company on the Inc 5000 list
  • Mission-driven environment with empowered and collaborative teams
  • Competitive hourly rate ($16.00) and stock options
  • 12 days of PTO in the first year, increasing thereafter, plus holiday pay
  • Health insurance options, including medical, dental, vision, life, EAP, FSA, and maternity leave
  • Newly added HSA and pet insurance
  • 401K plan with matching contributions
  • Casual dress policy
  • Other fun team events and spirit days

We strive to create a welcoming workplace where everyone feels valued and supported. Sunbit is an Equal Opportunity Employer.