Customer Service Specialist

3 weeks ago


Las Vegas, Nevada, United States The Red Rock Spa by Well & Being Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at The Red Rock Spa by Well & Being. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded throughout their spa experience.

Responsibilities:

  • Provide comprehensive and professional guidance to guests regarding spa procedures and services.
  • Booking all spa treatments, retail sales, and checking in and checking out guests in a timely manner.
  • Selling and up-selling products to clients to meet or exceed sales targets.
  • Maintaining a high level of customer service standards, demonstrating respect, sensitivity, and concern for guests' needs.
  • Providing a tour of spa facilities to guests when needed and interacting cooperatively with colleagues.

Requirements:

  • A minimum of 1-3 years of experience in customer service, spa, hospitality, sales, and/or retail.
  • Luxury retail sales experience preferred.
  • High School diploma or equivalent required.
  • Possess excellent communication skills, problem-solving skills, and a polished appearance.
  • Must have a flexible schedule, including days, nights, holidays, and weekends.
  • Benefits include medical, dental, and vision insurance (full-time employees only), 401K matching, paid time off, voluntary time off, and discounts on retail products and spa services.
  • Estimated salary: $14.00 per hour + gratuity pool + retail commission.


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