Customer Experience Specialist
3 weeks ago
Welcome to Ross Stores, Inc., where our differences make us stronger. At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us.
As a Customer Experience Specialist - Sales Floor at Ross, you will be responsible for ensuring our Customers have a positive shopping experience. You will make eye contact, smile, and greet all Customers in a courteous and friendly manner, treat fellow Associates with respect, efficiently follow all company best practice standards as outlined in all work centers, maintain a clean work area at all times, and ensure proper merchandise presentation.
Key Responsibilities:
- Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
- Treat all Customers and Associates with respect and courtesy; is friendly and professional at all times.
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
- Provides prompt and efficient responses to Customers at all times.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms to help maintain merchandise, customer, and Team areas.
Requirements:
- Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
Compensation Package:
The estimated annual salary for this position is around $40,000 - $55,000, depending on location and qualifications. Additionally, you can expect competitive benefits and opportunities for career growth within the company.
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