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Retail Operations Leader

2 months ago

Lexington, Kentucky, United States Feeders Pet Supply Full time

At Feeders Pet Supply, our mission is straightforward - to provide the finest pet products available, assist pet owners with their inquiries, and contribute positively to the communities we serve. We invite you to join our team as a Retail Operations Leader. In this role, you will oversee a vibrant team dedicated to enhancing the customer experience. Your team will take pride in helping a pet owner select the ideal food for their beloved companion, guiding a child in caring for their new hamster, or offering solutions for a pet owner seeking training for their dog. Don't worry if you're not an expert in pet care; our comprehensive training programs will equip you to recommend products confidently in no time.

We are committed to ensuring that every customer enjoys an exceptional shopping experience, and our team members play a crucial role in achieving this goal. Responsibilities include greeting customers, processing transactions, restocking merchandise, providing pet care advice, and maintaining attractive displays.

Key Responsibilities:

  • Provide overall leadership and guidance to ensure the store operates in alignment with our business culture, focusing on optimal customer satisfaction while fostering an environment of trust and respect among employees.
  • Manage staffing needs to meet sales objectives while adhering to established budgetary guidelines.
  • Implement customer service standards to guarantee a positive shopping experience for all patrons.
  • Oversee staffing levels to ensure the store is adequately staffed with trained personnel, particularly during peak times.
  • Responsible for the recruitment of all store staff.
  • Prepare and manage the weekly work schedule for the store.
  • Approve and submit payroll hours to the Accounting Department on a bi-weekly basis.
  • Conduct merchandising activities to enhance product visibility.
  • Open and close the store as required.
  • And more...

Benefits:

  • Career Advancement: At Feeders Pet Supply, we prioritize internal promotions and the development of our associates' career paths. Your hard work will be recognized and rewarded.
  • Training Opportunities: If you are passionate about pets, you will receive extensive training both in-store and through company-wide events to deepen your knowledge of the pet care industry.
  • Flexible Scheduling: We strive to accommodate your scheduling needs as much as possible.
  • Employee Discounts: We value our associates and offer discounts of up to 30% on all store items, as well as discounts on grooming services, obedience training, and complimentary pet washes.
  • Complimentary Pet Food: We provide our associates with regular supplies of dog or cat food to ensure their pets enjoy the best nutrition available. Some conditions apply.
  • And More:

Work Environment:

  • This position involves working in both indoor and outdoor settings.
  • Ability to work in varying temperatures is required.
  • Must be capable of lifting up to 50 lbs.
  • Home delivery capabilities are preferred.