Transportation Call Center Representative

2 days ago

South Bend, Indiana, United States South Bend Community School Full time
Job Title: Transportation Call Center Representative

Join the South Bend Community School team as a Transportation Call Center Representative, where you will play a vital role in ensuring the smooth operation of our transportation department.

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Transportation Call Center Representative. In this role, you will be responsible for providing exceptional customer service to families and schools, addressing their needs and concerns related to bus services.

Key Responsibilities:
  • Answer and make calls to families and schools to address their needs and concerns
  • Respond to callers efficiently and accurately, providing solutions and ensuring that parents and schools feel supported and valued
  • Engage in active listening with callers, confirming and clarifying information, and defusing angry callers as needed
  • Build trusting relationships with parents and schools, ensuring that information received from Call Center Representatives is clear and accurate
  • Utilize software, databases, scripts, and tools appropriately
  • Meet Call Center goals, objectives, and expectations while providing excellent customer service to all callers
  • Participate in training and learning opportunities to expand knowledge of the department's needs and position
  • Adhere to all company policies and procedures
Requirements:
  • One to two years of call center representative experience
  • High School Diploma or equivalent (GED)
  • More education or experience is preferred
  • Passing score on Parapro test preferred
Working Conditions:

The primary functions of this role require sufficient physical ability and mobility to work in an office, with dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment. The role also requires emotional stability to work effectively under pressure and to keep all aspects of the job under control.

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