Veterinary ER Service Head Position

2 weeks ago

Kirkland, Washington, United States BluePearl Full time
ER Service Head Job Description

BluePearl Pet Hospital in Kirkland, WA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ER Service Head will manage the schedule for all ER Clinicians, including PTO requests, and facilitate regular ER Clinician meetings and participate in hospital leadership meetings.

Key Responsibilities:
  • Manage the schedule for all ER Clinicians, including PTO requests
  • Facilitate regular ER Clinician meetings and participate in hospital leadership meetings
  • Mentor ER Clinicians and new ER/ICU support staff
  • Oversee ER Clinician case management and providing guidance as needed on case management decisions
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases
  • Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise
  • Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department
  • Actively contribute to recruiting new Emergency Clinicians
  • Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement
  • Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues
  • Assist with performance reviews
  • Assist management team with client and pDVM concerns when necessary
  • Work with management team to oversee capital purchases for ICU/ER department
Why Choose BluePearl?

As the premier specialty and emergency veterinary organization, we strive to advance the profession through our dedication to continuous learning, medical quality improvement, medical leadership training, and many other initiatives. Through our network of hospitals across the country, our investments in the profession have far-reaching positive impacts, and leaders in our organization have an opportunity to drive that progress.

We value your health and well-being as an Associate by providing you with the following benefits:

  • Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options
  • Company-paid Short-Term and Long-Term Disability
  • Flexible work schedules
  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
  • In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform
  • Annual company store allowance
  • Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food
  • Free subscription to VetGirl, the number one veterinary CE resource for busy veterinary professionals
  • Free RECOVER Rescuer certification/re-certification and discounted Fear Free Certification
  • Access to the Mars Center for Veterinary Excellence platform

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