Guest Services Representative

2 months ago


North Bend, Oregon, United States CEDCO: The Mill Casino Hotel & RV Park Full time
Guest Services Agent

At CEDCO: The Mill Casino Hotel & RV Park, we're committed to providing exceptional guest experiences. As a Guest Services Agent, you'll play a vital role in ensuring our guests feel welcome and valued.

Key Responsibilities:
  • Provide Exceptional Guest Service: Handle guest registrations, room assignments, check-ins, and check-outs with a smile.
  • Manage Guest Accounts: Update guest accounts to reflect recurring and incidental charges, ensuring accuracy and efficiency.
  • Maintain a Clean and Safe Environment: Promote a clean, safe, and healthy work environment for employees and guests, reporting any safety issues to the Safety Committee.
  • Resolve Guest Concerns: Address guest concerns, complaints, or suggestions in a professional and courteous manner, striving to provide superior guest service.
  • Work with Front Office Supervisor: Coordinate VIP arrivals and requests, ensuring seamless execution.
  • Utilize Technology: Input guest information into the Check Cashing System, and use V1 system to extract data for required information.
  • Maintain Confidentiality: Ensure the security and confidentiality of files, records, and lists, adhering to regulatory and company policies.
Requirements:
  • High School Graduate or Equivalent: A high school diploma or equivalent is preferred.
  • Previous Hotel Experience: Previous hotel-related experience, particularly in front desk and customer service, is desirable.
  • Excellent Communication Skills: Possess excellent writing, proofreading, and phone skills, with a pleasant and easily comprehensible voice.
  • Computer Proficiency: Experience with Windows applications and hotel reservation systems is essential.
  • Organizational Skills: Demonstrate good administrative organization skills, with the ability to work with large volumes of detail, deadlines, and pressure situations.

We're looking for a skilled and friendly Guest Services Agent to join our team. If you're passionate about delivering exceptional guest experiences and possess the required skills and experience, we encourage you to apply.



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