Guest Services Associate
5 days ago
At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering exceptional experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the globe.
Your Key Responsibilities:
- Provide warm welcomes and exceptional service to guests, ensuring their vacation is nothing short of memorable.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
- Process cash and credit card transactions with precision and accuracy, adhering to established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities with attention to detail.
- Complete all check-out procedures, verifying that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups, ensuring seamless experiences.
- Provide guests with room rate quotes, responding to their inquiries and concerns with speed and efficiency.
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, with the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision, thinking critically and creatively.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast-paced environment, prioritizing tasks with ease.
- Strong attention to detail and organization skills, ensuring accuracy and efficiency in all tasks.
- Basic computer and office skills, with the ability to learn and adapt to new systems.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week, supporting you throughout your career with us. Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave, and holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
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