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Risk Operations Specialist

2 months ago

Sunnyvale, California, United States Softworld Inc Full time

About the Role:

We are seeking a highly skilled Risk Operations Analyst to join our team at Softworld Inc. as a Risk Operations Specialist. In this role, you will be responsible for reviewing new and existing accounts for potentially fraudulent activity while adhering to risk and compliance requirements.

Key Responsibilities:

  • Verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
  • Establish and maintain strong customer relationships.
  • Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure.
  • Contact customers as needed regarding missing documentation or clarification about verification documents.
  • Successfully review and analyze newly onboarded customer accounts and relevant documentation in a high-paced environment within established SLAs.
  • Identify, research, and highlight trends relating to risk management.

Requirements:

  • 1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments, or financial services.
  • Strong data analysis and investigative skills.
  • Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations.
  • Has the ability to communicate clearly and effectively with customers while investigating suspicious activity.
  • Possesses excellent organizational and time management skills - must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed-upon deadlines.
  • A proven ability to learn and adapt to new processes and follow standard operating procedures.
  • Excellent problem-solving skills.
  • Thrives in a fast-paced environment.
  • Independent decision maker with the ability to confidently back up actions.

What We Offer:

  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.