Cloud Operations Specialist

3 weeks ago


Sunnyvale, California, United States Alibaba Cloud Full time

As a Cloud Operations Specialist at Alibaba Cloud, you will play a pivotal role in ensuring the stability and growth of our clients' cloud-business operations. Your primary responsibility will be to work closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements promptly.

Key Responsibilities:

Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.

Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.

Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.

Cloud Migration Support:

Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.

Offer industry-specific best practices and solutions to maximize cloud utilization.

Cloud Optimization (Public Cloud):

Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.

Adopt intelligent monitoring and alerting to boost business efficiency and user experience.

Requirements:

Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.

Solid technical expertise in large-scale application development or operations with cloud product foundations.

Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.

Capability to understand and design cross-product system architectures and effectively solve related issues.

Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.

Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.

Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.

Systematic and comprehensive solution design and architectural skills catered to complex technical environments.

Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.

Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.

At Alibaba Cloud, we are looking for a highly skilled and experienced Cloud Operations Specialist to join our team. If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we encourage you to apply.

The base pay range for this position at commencement of employment is expected to be between $133,000/year and $220,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.



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