Technical Operations Specialist

4 weeks ago

Sunnyvale, California, United States SpaceX Full time

Job Title: Technical Operations Specialist

Job Summary:

SpaceX is seeking a Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will be responsible for defining our customer experience and product strategy and driving that vision to reality.

Responsibilities:

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score and others
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues
  • Serve as product manager / project owner for feature launches and software automation projects

Requirements:

  • Bachelor's degree in an engineering discipline
  • 2+ years of professional experience in venture capital, management consulting, or operations / product management at a technology company
  • Willingness to dive deep into technical topics and data analytics
  • Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes
  • Experience in data analysis using Python and SQL, R, or similar languages
  • Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines
  • Excellent verbal and written communication skills
  • Ability to apply first principles to business problems
  • Knowledge of software development life-cycle and release process

Additional Requirements:

  • Must be available to work extended hours and weekends as needed
  • Willingness to travel to customer sites, other SpaceX locations, and events as needed

Compensation and Benefits:

Pay range: $95,000.00 - $115,000.00/per year

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k)-retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer:

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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