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Customer Care Associate

2 months ago


San Antonio, Texas, United States NRG Energy Full time
Job Summary:

The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional customer service and support to internal and external customers.
  • Collaborate with field employees and management to ensure seamless communication and coordination.
  • Manage and maintain accurate records and data entry.
  • Develop and implement effective solutions to customer complaints and concerns.
  • Stay up-to-date on company policies and procedures, including safety protocols.
Requirements:
  • High School Diploma or equivalent.
  • 2-4 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications:
  • Completed college coursework.
  • Experience in a related field, such as sales or marketing.
Working Conditions:
  • Open office environment.
  • Fast-paced environment with frequent interruptions.
Physical Requirements:
  • Ability to lift up to 20 pounds frequently.
  • Ability to stand, walk, or sit for long periods.
  • Ability to hear and understand speech and other sounds.
  • Ability to see and focus for close, distance, and peripheral vision.