IT Support Specialist

2 days ago


Peoria, Arizona, United States Virtual Full time
Job Summary:

As a Desktop Support Technician at Virtual, you will be responsible for providing exceptional IT assistance to our staff and employees. Your primary goal will be to ensure that our computer systems and software are running smoothly and efficiently.

Key Responsibilities:

Providing technical support and resolving user issues effectively and in a timely manner.

Training end-users on hardware functionality and software programs.

Monitoring hardware, software, and system performance metrics.

Updating computer software and upgrading hardware and systems as needed.

Documenting processes and technical knowledge.

Performing diagnostic tests and proper troubleshooting.

Requirements:

2-5 years of experience as an IT support specialist.

Exceptional ability to provide technical support and resolve queries with the highest emphasis on customer service.

In-depth knowledge of computer hardware and software.

Entry-level knowledge of Networks is a bonus.

Ability to determine IT needs and train end-users.

Proficiency in IT helpdesk software.

Experience in documenting processes.

Exceptional interpersonal and communication skills.

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