Housekeeping Attendant

24 hours ago

Temecula, California, United States Pechanga Full time
Job Summary

The Guest Room Attendant is responsible for ensuring the cleanliness and maintenance of hotel rooms, adhering to the highest standards of quality and customer service.

Key Responsibilities
  • Clean and service guest rooms according to department standards and procedures.
  • Promptly respond to guest requests in a professional and efficient manner.
  • Adhere to all key, pager, and radio policies and procedures within the department.
  • Perform all tasks assigned by management.
  • Maintain uniform, grooming, and conduct in accordance with department standards.
  • Comply with all departmental service guarantees and Resort policies and procedures.
  • Ability to logically and independently plan, organize, and complete work in a timely manner.
  • Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests or staff.
  • Keep immediate supervisor informed of all problems or unusual events and/or refer difficult situations to their attention for handling.
  • Attend all Human Resources and department training sessions.
  • Attend all pre-shifts.
  • Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
  • Ability to maintain attendance in conformance with standards.
  • Report any unusual activity to management.
  • Familiar with all safety and emergency procedures.
  • Maintain favorable working relationships with all departments and employees to foster and promote a cooperative and harmonious work environment.
  • Use deep cleaning equipment to perform all facets of cleaning within hotel rooms and corridors.
  • Ensure all assigned areas are maintained and any deficiencies in assigned areas are reported to supervisor for follow-up.
Accountability

The Guest Room Attendant position does not have supervisory responsibilities.

Qualifications and Guidelines

No prior experience or training is required to successfully perform this job.

This position requires the ability to read, write, and comprehend simple instructions, short/simple correspondence, and memos.

This position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

This position requires the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

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The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Consistent with federal law, it is the policy of the Pechanga Band to give preference in hiring, promotions, and transfers into vacant positions to qualified Pechanga tribal members, Pechanga tribal member spouses, and non-member American Indians.

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