Customer Success Advocate

6 days ago


El Segundo, California, United States HiveWatch Full time
About Us

HiveWatch is a leader in the physical security industry, committed to empowering our customers to prevent threats rather than just chase them. We believe in fostering a diverse team of forward thinkers who collaborate to find innovative solutions.

This role requires a Customer Success Manager to lead our customers' journeys to success by developing and managing implementation projects. The ideal candidate will have a strong background in customer success, program management, or operations, with excellent project management and organizational skills.

Job Description
  • Own and orchestrate customer journeys to success by developing and managing implementation projects.
  • Focus on creating exceptional customer experiences while driving measurable business outcomes.
  • Work closely with the sales team to develop trusting relationships with key stakeholders.
  • Create and manage customer onboarding and adoption journeys.

Requirements
  • 5+ years of experience in customer success, program management, or operations.
  • Strong project management and organizational skills.
  • Experience developing customer success programs.
  • Proven track record of driving customer outcomes.
  • Excellence in stakeholder management and communication.

What We Offer
  • A competitive salary range of $120,000-$150,000 USD per year.
  • A generous benefits package, including medical, vision, dental, and life insurance.
  • Cutting-edge solutions in an emerging field with lots of growth potential.
  • Unlimited paid time off.
  • A family-friendly and compassionate work culture.
  • A hybrid work environment.


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