Customer Success Specialist

1 day ago


El Segundo, California, United States Internet Brands Full time
Job Summary:
  Internet Brands is seeking a skilled Customer Success Specialist to join Demandforce, responsible for the overall health and retention of accounts. This role involves onboarding new customers, proactively reaching out to improve account health based on Gainsight triggers, conducting quarterly/annual business reviews, and having renewal/cancel conversations with clients.

  Responsibilities:
  • Onboard new customers
  • Monitor account health and proactively reach out to accounts based on Gainsight triggers
  • Schedule and complete quarterly/annual business reviews
  • Have save/pre-cancel conversations
  • Conduct renewal conversations with accounts at risk
  • Funnel referrals to sales

  Requirements:
  • 1+ years of experience in a customer-facing role
  • Understanding of SMB space, particularly in the specified vertical
  • Knowledge of Salesforce CRM a plus

  About Internet Brands:
  Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth.

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