Guest Advocate Role

3 weeks ago


El Monte, California, United States Target Full time

About Target
As a Fortune 50 company, Target is an iconic brand and one of America's leading retailers. Our mission is to make shopping easy and fun for our guests. We prioritize relationships, fuel growth opportunities, and succeed as one Target team.

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  • We are seeking a Guest Advocate who will welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.
  • This role involves blending problem-solving and decision-making to positively impact the guest experience and resolve guest concerns.
  • You will be empowered to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

Key Responsibilities

  • Create a Welcoming Experience: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
  • Engage with Guests: Observe to quickly understand whether a guest needs assistance or wants to interact, follow body language and verbal clues to tailor your approach.
  • Solve Issues: Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

Requirements

  • Communication Skills: Communicate effectively, including using positive language and being attentive to guest needs.
  • Teamwork: Work both independently and with a team to deliver exceptional guest service.
  • Adaptability: Remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Benefits

  • Competitive Salary: $18.00 USD per hour
  • Benefits from Financial and Education to Well-being and Beyond
  • Achieve Your Career Goals: As a Guest Advocate, you will have the opportunity to develop skills and experience that can help you build a successful career.


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