Customer Service Representative
4 weeks ago
Job Summary
Municipal Employees Credit Union is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our financial transactions.
Key Responsibilities
- Process customer financial transactions, including deposits, withdrawals, and loan payments
- Sell money orders and travelers checks to members
- Transfer amounts from member accounts as directed
- Balance cash drawer and daily transactions
- Post transactions to member accounts and maintain member records
- Welcome members and provide routine information concerning services and direct members to appropriate departments for specific information and service
- Cross-sell Credit Union services
- Perform a variety of miscellaneous tasks, including typing, filing, computer input, and answering the telephone
Requirements
- Provide friendly, professional, and personal service to all customers and associates
- Balance cash drawer daily
- Accurately post transactions
- Troubleshoot and resolve customer and internal inquiries in a timely, friendly, and accurate manner
- Proactively seek opportunities to identify appropriate products and services for the betterment of the customer
- Maintain a dependable record of attendance and timeliness
- Maintain a professional work environment and businesslike appearance
Salary
$13.64 to $20.00 per hour
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